- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com/c/en_au
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 8x5xNext Business Day
- Service Details
- SMARTnet Onsite 8x5xNext Business Day:
Next - business - day Remedial Hardware Maintenance, together with parts, labor and materials, by 5:00 p.m. Depot Time provided Cisco's determination that on s ite Service is required has been made before 3:00 p.m. Depot Time the prior day (otherwise, second Business Day will be provided for calls placed after 3:00 p.m. Depot Time). Where Next Business Day delivery of the parts is not availa ble, same day shipping will be provided. Cisco will provide onsite support upon arrival of the parts
- Provided Support
- Diagnosis
- Software Update
- Software Upgrade
- Phone Support
- Web Knowledge Base Access
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 8 x 5 Parts Replacement
- Service Response Time
- Next Business Day - Parts Replacement
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
- Cisco 4451-X Integrated Services Router Security Bundle:ISR4451-X-SEC/K9